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lstackCommunity Manager

posted in The Yotpo Platform

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Ask an eCommerce expert ⬇️

Here's your chance to have your most pressing business questions answered by leading experts in the eCommerce industry! We’re launching a Q&A blog series that will feature your need-to-know questions, answered by award-winning eCommerce agencies and tech solutions we partner with. ✅ Your questions could touch on:Easy tweaks to your website to improve CVR Social media & mobile commerce strategies Leveraging loyal customers & growing a community Personalizing the customer lifecycle Best strategies for your eComm platform Retaining customers for lifeNo question is too big or small for these experts, nor do they need to be specifically about a Yotpo product - the sky is the limit! 📌 Submit your questions as a comment here or use our Google form.

140

1 year ago

norawEmployee

posted in The Yotpo Platform

[New Integration Alert!] Zapier x Yotpo is now live

Say goodbye to data silos by leveraging Zapier as the ultimate bridge to connect subscribers, customer attributes, and events happening across your brand’s ecosystem.Leveraging Yotpo and Zapier as your data bridge, you can collect and pass new subscribers, share zero- and first-party customer data to enhance customer profiles, and seamlessly execute communication when a customer takes action anywhere in your ecosystem.How will the Yotpo x Zapier integration help your brand?Boost Engagement: Streamline communication through Flows, responding to customer events, enhances customer engagement. Increase Conversion Rate: Use external customer insights to personalize marketing efforts to drive higher conversion rates. Deepen Personalization: Sync detailed subscriber information and events with Yotpo, allowing for more personalized customer interactions.Check out the full details on the integration here: https://www.yotpo.com/product-releases/zapier-integration/

5 days ago

hugosdadNew Participant

asked in The Yotpo Platform

Lightspeed / Vend Integration

Hi team - are there any plans to implement an integration with Vend / Lightspeed?Thanks

8 days ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Loyalty Feature List

Loyalty Feature ListCreate custom-tailored loyalty and referral programs Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development. Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

5758

2 months ago

KristinaNZNew Participant

asked in The Yotpo Platform

Yotpo app causes large HTML size?

Hi Team! Since moving from our old review app to Yotpo, my web developer and SEO manager have noticed that our site can not be crawled by semrush due to a large HTML file. Digging deeper, they found the issue being caused by the Yotpo app. Has anyone had the same experiences?

2 months ago

metals4uonlineNew Participant

asked in The Yotpo Platform

File Size of Widget.js (440.9kb)

Using PageSpeed Insights to review and optimize my website » www.metals4uonline.comThe Yotpo customer reviews widget is 440.9 kb resource size, and makes up 82% of page loading time !!Is there a way to minify it?? <https://staticw2.yotpo.com/XXXXXXXXXXXXXXXX/widget.js> (X replaces my ref #)I’ve even opened the file, copied the text, then saved it locally to my server and modified the code to point to the local file “./js/widget.js” in hope to speed up loading and eliminate my largest HTTP Request of the entire website!

2 months ago

CanadiangirlNew Participant

asked in The Yotpo Platform

connecting Yotpo with ecommerce platforms

I'm curious about making our customer reviews and photos stand out on our website. Does Yotpo offer various ways to display this user-generated content? Can I personalize how reviews and ratings show up on different parts of my online store?The below post helped me but not what i was looking for https://community.yotpo.com/ask-your-question-100/ekm-ecommerce-platform-integration-584/page/

3 months ago

jenny mineNew Participant

asked in The Yotpo Platform

Excluding Recent Loyalty Redemptions in Klaviyo Flow: Seeking Solutions

I need to exclude loyalty members who've recently redeemed their points within the last 30 days from a Klaviyo flow. I'm having trouble identifying these members using available metrics. I attempted to create a Yotpo segment to pinpoint them, but it seems I can't sync segments from Yotpo to Klaviyo. Any assistance is greatly appreciated! https://community.yotpo.com/ask-your-question-100//

6 months ago

impaktbijanNew Participant

asked in The Yotpo Platform

Errors while updating to PHP 8.2.10

Hello all, I am having an issue while updating a clients server from PHP 7.4.33 to PHP 8.2.10. Yotpo displays these warning messages on my site when I update. I am using Yotpo version 1.6.5. I’d like some help to fix these issues or if it’s a known issue that is being worked on if there’s any progress on this? Warning: Undefined array key "widget_version" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 5Warning: Undefined array key "v2_widgets_enables" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 9Warning: Trying to access array offset on value of type null in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 9Warning: Undefined array key "widget_version" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/

6 months ago

paulyipNew Participant

asked in The Yotpo Platform

400 Bad Request - order data must be supplied

I'm trying to create orders with API: $response = $client->request('POST', 'https://api.yotpo.com/core/v3/stores/my-store-id/orders', [ 'body' => $data, 'headers' => [ 'Content-Type' => 'application/json', 'X-Yotpo-Token' => '....', 'accept' => 'application/json', ],]);which is resulting in this error: {"errors":[{"message":"order data must be supplied"}]} This is the value of $data provided in body: { "external_id": "12345", "order_name": "12345", "order_date": "2023-08-26", "customer": { "external_id": "1", "email": "paulyip111@yahoo.ca", "phone_number": "+14160000", "first_name": "Paul", "last_name": "Yip", "accepts_sms_marketing": true, "accepts_email_marketing": true }, "line_items": [ { "yotpo_product_id": null, "external_product_id": "8926", "quantity": 2, "total_price": 0, "subtotal_price": 0, "coupon_code": ""

7 months ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Reviews Feature List

Reviews Feature ListCollect and display customer content using the power of AI Collect Migrate Existing Reviews Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content Email + SMS Review Requests Collect reviews by text message and email requests Email Reminders + Sequencing Collect more content with automatic review request email reminders Collect Product Reviews Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets Collect Site Reviews Collect feedback from shoppers about their experience with your brand's site and services 2-in-1 Review Requests Generate site reviews by inviting your customers to write a site review after they submit their product review Multi-Product Review Requests Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products Coupon Incentives Collect more reviews and boost retention with coupon incentives for

3170

7 months ago

chaselinensNew Participant

asked in The Yotpo Platform

Automated reviews feature and Shift4Shop platform (former 3dcart)

Hey everybody! Quick question. Anyone in here using Shift4Shop as their e-commerce platform? If so, are you happy with the Yotpo platform? Thanks, Chase

9 months ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Implementing Yotpo UGC and SMS helps Tropic Skincare increase revenue by 251%Case Study

Eastside Co is a global Shopify Plus Partner agency helping client partners to scale, with 100 specialists across UX, design, development, marketing, and client services. Eastside Co helped UK-based natural beauty brand Tropic Skincare grow their business through Yotpo Reviews, Visual UGC, and SMS. Challenge Tropic Skincare’s goal was to grow their business through marketing efforts, and as their trusted partner for design and development work, Eastside Co recommended leveraging a combination of paid social media, PPC advertising, and SMS. The initial challenge was to launch fast-moving, campaign-based activity while building out a sustainable account structure. In addition to marketing support, ESC also works with Tropic on an ongoing basis for design and development work on their Shopify store. Solutions Since Tropic Skincare was already using Yotpo Reviews, it was only natural that Eastside Co suggested integrating Yotpo’s Visual UGC and SMS solutions into the brand’s marketing cha

10 months ago

duncanNew Participant

asked in The Yotpo Platform

Multi-language options for all Yotpo features? (translation)

I'm looking to get a client set up with Yotpo on Shopify, but wanted to verify that all Yotpo modules can be translated as it's not clear to me from the articles in the help centre, which address this feature by feature.Are there any current or upcoming modules that were presented at Retain Forward that *will not* be translatable? 🙏

10 months ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Vegamour streamlines customer service and loyalty with Gorgias and YotpoCase Study

Gorgias is the #1 rated customer service platform for eCommerce brands, consolidating customer channels into a single dashboard to streamline communication. Vegamour wanted to streamline their customer service operations, and was able to create a seamless pipeline for customer communications with Gorgias and Yotpo. Challenge Vegan beauty brand Vegamour wanted to streamline their customer service operations, so they could provide better, more comprehensive support to shoppers on their eCommerce site. They selected Gorgias as their helpdesk, and switched from their reviews provider to Yotpo because of its integration with Gorgias and the promise of great flexibility in communicating with customers. They had been looking for a loyalty solution as well, which made Yotpo’s multi- product platform appealing. Solutions Aligned with Gorgias’ integration, Vegamour implemented Yotpo Reviews, making it easier to directly respond to negative reviews and better address customer concerns through on

100

11 months ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Legendary Whitetails sees boost in AOV and CVR with Merkle and Yotpo ReviewsCase Study

Merkle is a leading data-driven customer experience agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Hunting apparel brand Legendary Whitetails enlisted Merkle to help implement a UGC solution, which delivered a higher AOV and conversion with Yotpo. Challenge Legendary Whitetails enlisted Merkle to help it implement a new ratings, reviews, and user- generated-content solution. The agency recommended Yotpo for better control over review publishing, a more user-friendly interface, and the ability to add a loyalty program. Solutions Merkle completed the project much faster than predicted with support from Yotpo’s technical staff, and was able to deliver product pages with rating and review widgets that load with lighting speed. Yotpo’s easy-to use dashboard for both developers and brands allowed Merkle to enable features and widgets and add styling, while empowering Legendary Whitetails to moderate reviews and other conten

160

11 months ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Moustache Republic & Yotpo solutions help Lyres become a global phenomenonCase Study

Non-alcoholic spirit brand Lyres went from a startup to an award-winning global phenomenon after digital commerce partner Moustache Republic implemented Yotpo’s solutions. Challenge In 2019, Lyres was a new player in the non-alcoholic beverage field. Seeking a rapid deployment of its eCommerce site and global domination of its industry, it turned to Moustache Republic for help. The agency quickly identified and recommended Yotpo’s eCommerce marketing platform as the best enterprise-level suite of solutions for Lyres’ rapid growth ambitions. Solutions Lyres implemented Yotpo Reviews, Visual UGC, and Loyalty & Referrals to meet their aggressive goals. With a global strategy and a rapid multi-site rollout over the span of just 18 months, Lyres became a true success story. Results Their products are now sold in 50 countries across multiple channels, including the world’s “Top 50” bars, and Lyres is the most award-winning and widely-distributed nonalcoholic brand in the world. Additi

150

11 months ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Mini Case Study | MuteSix finds creative solution to reward Noémie customers with Yotpo Loyalty

MuteSix, a Dentsu company, is an award-winning, full-funnel performance marketing agency creating value for D2C brands with data-driven results at every step of the funnel. Luxury jewelry brand Noémie wanted to increase their rate of repeat shoppers, and MuteSix delivered on their retention goals with Yotpo Loyalty. Challenge When luxury jewelry brand Noémie came to MuteSix for help increasing their rate of repeat shoppers, they had no loyalty and referral program in place. Like many high-end brands, Noémie typically shied away from traditional promotions. They were eager to find a discount-free solution that would allow them to raise retention while acquiring more conversion-boosting UGC, rather than typical text-only reviews. Solutions MuteSix offered Noémie a winning solution by combining Yotpo Reviews and Loyalty: rewards for user-generated content that contains photos or video. With loyalty points from UGC, customers are now able to redeem points for cash, which allows them to e

100

1 year ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Mini Case Study | Overdose introduces Yotpo to Signet’s tech stack to optimize customer feedback

Overdose is a global, digital commerce anti-agency with enterprise capability and start-up hustle, focused on delivering accelerated results. Industrial supply distributor Signet needed a best-in-class solution for customer feedback, and Overdose delivered with Yotpo Reviews. Challenge Overdose had been working with Signet, one of Australia’s leading distributors of warehouse consumables and packaging, safety, and cleaning supplies, for many years to create innovative strategies and implement tactics that drive growth. Solutions For a few years, the Overdose team has worked closely with the Signet team to create strategies and implement tactics that drive the growth. Collecting high-quality customer feedback was a priority for Signet, and after considering multiple providers, both the brand and agency agreed that they needed to include Yotpo in their tech stack as the most robust platform for their business requirements. Overdose integrated Yotpo to Signet’s tech stack, to achieve a

150

1 year ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Mini Case Study | Red Van quickly launched Camping World sites using custom Yotpo solutions

Red Van Workshop (RVW) is a Salesforce-certified partner specializing in complex, multi-brand eCommerce solutions for the world’s best brands. Camping World sought out RVW to unify the architecture of its three sites using the agency’s custom Autobahn solution, which integrates directly with Yotpo. Challenge Camping World and its sister brands, Overton’s and Gander Outdoors, had just completed a migration to the latest version of Salesforce. However, each site was built independent of the other, with an underlying architecture that was fragmented and a front end design that was laden with customizations. Camping World sought out Red Van to help unify the architecture and back end integrations, as well as to allow the brand designers to have flexibility. Solutions Red Van implemented their Autobahn solution — a lite layer architecture that sits above Salesforce but below any design code — as the base foundation, and Camping World was able to relaunch all three sites in six months. And

230

1 year ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Mini Case Study | Tapcart and Yotpo work together to optimize Upful Blends’ mobile experience

Tapcart is a Shopify Plus certified app that allows retailers of any size to design and launch fully native, codeless mobile apps for their stores quickly and seamlessly. Upful Blends wanted their mobile users to have an easy experience ordering its organic teas and supplements. Tapcart and Yotpo united to build the perfect solution. Challenge Upful Blends is an African and Afro-Latina-owned brand that creates tea blends and supplements using organic, natural, and ethically grown herbs. With the majority of eCommerce business coming from mobile devices, the company wanted their customers’ mobile experience to be just as seamless as if they were ordering from their personal computer. They looked to Tapcart to make that happen. Solutions Tapcart implemented Yotpo Reviews into Upful Blends’ app, adding a layer of social proof to product pages to drive conversions, and Yotpo Loyalty to improve customer retention. The brand leverages push notifications to notify customers about double poi

180

1 year ago

Yotpo TeamCommunity Manager

published in The Yotpo Platform

Mini Case Study | The Stable helps Pit Viper successfully relaunch their storefront with Yotpo solutions

After a successful storefront relaunch, global commerce agency The Stable helped retrosunglasses brand Pit Viper level up their customer acquisition, experience, and lifetime valuewith Yotpo’s full suite of marketing and retention solutions. Challenge The Stable has been working with retro sunglass brand Pit Viper to grow their business since 2019. Over the years, The Stable has redesigned the brand's online storefront on Shopify, along with providing eCommerce strategy services and multiple media service lines. When The Stable and Pit Viper partnered to redesign the brand’s website, The Stable's developers and UX/UI designers were tasked with creating a new digital experience that accurately captured the brand's unique tone and voice. Solution Pit Viper signed on with Yotpo for Loyalty, SMS, Visual Marketing, and Reviews as an all-in-one solution for their marketing needs. With the strategic pillars of customer acquisition, customer experience, and lifetime value, The Stable was con

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1 year ago

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